FAQ

❓ Frequently Asked Questions (FAQ)

Welcome to the HomeOfHype FAQ section. We’ve compiled answers to our most commonly asked questions to help make your shopping experience as smooth as possible.

If you don’t find your question here, feel free to contact us — we’re happy to help!

1. How long does shipping take?

  • Processing Time: Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).

  • Delivery Time: Standard international shipping takes approximately 8–20 business days after dispatch.
    👉 For more details, see our Shipping Policy.

2. Is shipping really free?

✅ Yes! We provide Premium Priority & Insured Shipping at no additional cost on every order.

3. Where is HomeOfHype based?

We're based in Victoria, Australia, and we proudly serve customers all over the world through our online-only platform.

4. What if I receive a damaged or incorrect item?

No worries — if your product arrives defective, damaged, or is the wrong item, we’ll replace it or provide a refund at no extra cost.
📦 Please notify us within 30 days of receiving your order.
👉 See our Return Policy for instructions.

5. Can I cancel my order after placing it?

Yes, orders can be cancelled within 24 hours of purchase.
After that, your order may already be processing and cannot be changed or cancelled.
📧 Contact us right away if you need assistance.

6. What’s your return policy?

We offer a 30-day hassle-free return window. Items must be:

  • Unused and in original condition

  • In original packaging with all tags included

👉 Check out our Return Policy for more information.

7. When will I receive my refund?

Once we receive and inspect your return, refunds are typically issued within 7–10 business days to your original payment method.
Bank processing times may vary depending on your provider.

8. Are your products covered under warranty?

Yes! All items come with a 30-day product warranty for peace of mind.

9. How do I get in touch with customer support?

We're here to help! You can contact us via:

🕒 Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)
📩 We aim to respond within 1–3 business days.

10. Do you ship internationally?

🌍 Yes, we ship worldwide. Delivery time will depend on your location and local customs processing.

11. Do you have a retail store?

No — HomeOfHype is an online-only store. This allows us to offer more products at competitive prices without the overhead costs of a physical storefront.

12. Can I place a bulk or wholesale order?

Yes, we do accept bulk and wholesale inquiries.
📧 Please reach out to us at support@homeofhype.com with details, and our team will get back to you.

13. How do I exchange an item?

To exchange an item, please follow our return process. Once your return is accepted, you can place a new order for the product you’d like.

14. How can I track my order?

Once your order ships, you’ll receive an email with your tracking number.
You can also track your order via our Track Order page.

📞 Contact Details

Store Name: HomeOfHype
Email: support@homeofhype.com
Phone: 0469 421 081
Address: 66 Elstar Road, 3805, Victoria, Australia
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)
Response Time: Within 1–3 business days